Reach ISO Assisted Software Services Provider in the US with CMMI Level 3 Appraisal in Just 84 Days
About the Client – Multinational Software Technology Firm
The client is a multinational software technology firm offering innovative services and solutions in the financial payments industry. Known for its next-gen technology solutions, the client has been constantly catering to various industry verticals including Bank, Healthcare, Telecom, Retail, and more. Our client has brought NFC Mobile wallet solutions and has made the financial transactions process a hassle-free payment ecosystem. As an ISO 9001:2008 and ISO/IEC 27000:2013 certified company, the client has aimed at providing innovative solutions to its customers at a cost-effective price.
Client Requirements and the Challenges that Reach ISO Overcome
As our client was already an ISO 9001:2008 certified firm and a leading provider of B2B and B2C software solutions, I wanted to go for CMMI certification to further optimize their development process. For any organization to think of a stringent certification process like CMMI is itself a challenge. After the initial review of the client’s requirement, Reach ISO took the challenge and promised the client to get them CMMI DEV Level 3 appraisal within one quarter as per their requirement.
Apart from the extremely tight deadline of 90 days in total, the actual project challenges were to plan the project, prepare the client, and implement the changes in time. This CMMI Level 3 appraisal process required extensive preparation at the client’s end and strict review process to ensure everything is well in place. Moreover, scheduling the appraisal process itself requires two weeks’ time to complete.
Reach ISO’s Approach to the CMMI Level 3 Appraisal Project
For an organization, the first and foremost step to obtain CMMI level 3 appraisal is to have a strong adherence to the Quality Management and Information Security Management guidelines which is known as ISO 9001 and ISO 27001. So, we started with implementing these management standards, and reviewed, revised, and further improved to make the processes full proof.
This certainly gave us a head start of identifying key areas to focus before moving toward CMMI L3 implementation. Once the required parameters are clear, our ISO consultants decided on putting together a strong internal team at the client’s place and get them effectively trained to handle CMMI L3. The training process included SAS CMMI, ATM training, and customized implementation training. To complete all these processes including the CMMI implementation, our consultants at Reach ISO prepared a step-wise plan:
- After signing the necessary agreements and contracts, our consultants started with identifying and setting up the internal team.
- The next step was to go for Gap analysis and implementation training.
- The CMMI training and preparing the client’s workforce for handling the CMMI changes on SAS-CMMI was the next big step which took close to a week time.
- Our consultants then implemented the suggested changes, reviewed and initiated the registration with CMMI institution for conducting the appraisal.
- The SCAMPI appraisal process that followed included the Appraisal Planning, ATM Training, PIIDs Review, On-site Appraisal Conduct, and Submission.
- We closed the project once the client’s organization got the approval from the CMMI Institute by issue of the CMMI Level 3 certificate.
Mere 84 Days and the Client Obtained CMMI DEV Level 3 Appraisal
In the course of CMMI implementation, the client’s organization went through a number of improvements not just from the CMMI point of view but from the complete organization’s POV. With our training and detailed documentation of their process, our client was able to plan and execute changes easily and virtually never missed a delivery deadline. The client was also able to assess any project from all aspects, which made their planning and execution highly efficient.
As a result of achieving CMMI DEV L3 status, our client obtained a better market reach and could participate in all the major tenders successfully. Moreover, after achieving the CMMI DEV L3 appraisal, our client started receiving an increased number of projects and had to double its workforce by expanding in other geographies.